Resources for learners receiving their GCSE, AS and A level qualifications this summer
Ofqual has published resources for learners receiving their qualifications this summer. These resources include a learner guide to post-16 qualification results that provides learners with additional information to help them understand how their results have been awarded, what to expect on results day, and the options available to them if they are unhappy with their result.
Ofqual has also published a learner guide to appeals and malpractice or maladministration complaints in summer 2020. This information will help learners understand if they have a reason to make an appeal or a complaint about malpractice or maladministration, including concerns about bias or discrimination.
The exam results helpline available from 12 to 28 August
The exam results helpline, delivered by the National Careers Service, will be available from 12 to 28 August to provide additional support to learners and their parents as they receive their exam results. Callers to the helpline will have direct access to experienced careers advisers who can advise on the different options available to them including T levels, A levels, GCSEs, BTECs, apprenticeships and other vocational options. Support will also be available on topics such as clearing, university, gap years and the autumn 2020 exam series.
Phone: 0800 100 900
Opening hours: Monday to Sunday from 8am to 10pm